Neha Verma
Operations Manager
Delhi, India | neha.verma@email.com | +91 98765 43210 | linkedin.com/in/nehaverma
Summary
Operations manager with 7 years improving fulfillment, vendor coordination, and cost control in e-commerce. Reduced order processing time by 22%, managed 18-person shift teams, and implemented SOPs that cut picking errors by 31%.
Experience
Operations Manager
Apr 2020 - Present
QuickCart Logistics
- Led daily warehouse operations for 14,000+ monthly orders across 2 fulfillment centers.
- Introduced pick-path optimization and shift dashboards, improving on-time dispatch to 97%.
- Negotiated packaging vendor contracts, saving INR 9.6L annually without quality drop.
Assistant Operations Manager
Jun 2017 - Mar 2020
UrbanLane Retail
- Managed inbound inventory checks and returns processing for 3 product categories.
- Coached 12 coordinators on SOP adherence and reduced damaged shipment complaints by 18%.